# Sierra

Canonical: https://mudpie.ai/authors/sierra/
Updated: 2026-09-20

Sierra builds customer-service agents and publishes product material about the difference between scripted bots and systems that can reason, act and resolve customer goals.

Source: https://sierra.ai/blog

Description comes from Sierra's public product and editorial pages; image resolves from its public domain via Unavatar. Checked September 19, 2026.

## Referenced in 101

- [Bye bye, bots: say hello to AI agents](https://sierra.ai/blog/bye-bye-bots) — An agent should own a goal, use systems and resolve work; a chatbot that only produces language leaves the operational burden with the customer.

This is a Mudpie reference profile, not an account or endorsement. The profile records an authority connected to the source; it is not necessarily the article byline.